Terms of Service

1. Overview

These Terms govern all access to and use of the Canyon Turf website, located at [insert URL] (the "Site"), as well as all turf-related products and services provided by Canyon Turf. This includes, but is not limited to, the sale, delivery, and installation of artificial turf; hardscaping and xeriscaping services; turf and landscape maintenance; design consultations; project assessments; warranty services; and any other related offerings, whether delivered directly by Canyon Turf personnel or through authorized subcontractors and third-party service providers (collectively, the "Services"). These Terms apply to all users of the Site and recipients of the Services, regardless of whether the user is a homeowner, business entity, public organization, contractor, or representative acting on behalf of another party. By accessing the Site or engaging with any Canyon Turf Services, you agree to be bound by these Terms in full.

2. Eligibility

You must be at least 18 years of age to access or use our website or to schedule any field services. By agreeing to these Terms, you affirm and represent that you are of legal age and possess the full legal capacity and authority to enter into a binding agreement under the laws of the State of Colorado. You further affirm that you are not acting on behalf of another person or entity without proper legal authorization to do so. This includes, but is not limited to, individuals attempting to enter into this agreement on behalf of a minor, a person with diminished mental capacity, or any individual who has not granted you valid power of attorney or other lawful authority to act on their behalf. Any agreement entered into by a person who lacks the legal authority or capacity to contract—whether due to age, mental incapacity, duress, fraud, or unauthorized representation—shall be deemed invalid and may result in immediate termination of access to the Site or Services. We reserve the right to seek verification of legal capacity or authority at any time, and to take appropriate legal action in response to any misrepresentation.

3. Website Usage

3.1 Acceptable Use

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Interfere with the operation of the Site or attempt to gain unauthorized access to our servers or data.
• Transmit viruses, worms, or any other malware.
• Use our content or intellectual property without prior written consent.

3.2 Intellectual Property

All content on the Site, including but not limited to logos, images, text, software, and code, is owned by Canyon Turf or its licensors. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

3.3 Third-Party Links

The Site may contain links to third-party websites or services that are not owned, operated, or controlled by Canyon Turf. These links are provided solely for your convenience and informational purposes. We make no representations or warranties regarding the accuracy, relevance, legality, or completeness of any content found on such external websites. Furthermore, we are not responsible for the privacy practices, data collection methods, terms of use, or any other policies or practices of those third-party sites. Accessing and interacting with external websites is done at your own risk, and we encourage you to review their respective privacy policies and terms before engaging with them. Canyon Turf assumes no liability for any loss, damage, or harm arising from your use of or reliance on content, services, or practices of any linked third-party site.

4. Services & Field Work

4.1 Estimates and Proposals

All estimates provided by Canyon Turf are valid for a period of thirty (30) days from the date of issuance, unless otherwise stated in writing. Estimates are based on information available at the time of assessment and are intended to reflect anticipated costs under standard conditions. Final pricing may be subject to adjustment due to on-site variables, changes in scope, access limitations, required permits, utility considerations, or other unforeseen factors that could not reasonably be anticipated during the initial estimate. In the event of any material changes that would affect the final cost, clients will be promptly notified and provided with an updated estimate for review and approval prior to the commencement or continuation of work. No additional charges will be incurred without the client's written or documented consent.

4.2 Scheduling and Access

Clients are responsible for ensuring clear, unobstructed access to the designated job site on all scheduled service dates. This includes, but is not limited to, unlocking gates, removing vehicles or obstacles, securing pets, and providing any necessary codes or permissions required to enter the property. Failure to provide adequate access may result in delays, rescheduling, or the inability to perform the scheduled services. In such cases, Canyon Turf reserves the right to charge a rescheduling fee or additional mobilization costs to compensate for lost time, labor, and equipment deployment. It is the client's responsibility to communicate any access limitations in advance to avoid unnecessary disruption or charges.

4.3 Permits & Utility Markings

Canyon Turf is not responsible for securing city permits, variances, or approvals required for the performance of Services unless explicitly stated in writing as part of the project agreement. Additionally, Canyon Turf does not assume responsibility for locating, identifying, or marking private underground utilities—including but not limited to irrigation lines, electrical wiring, plumbing systems, or septic components—unless such services are expressly included in the scope of work in writing. It is the client’s sole responsibility to disclose the presence and location of any known underground systems prior to the commencement of work. Failure to do so may result in damage, delays, or additional costs, for which Canyon Turf shall bear no liability. Clients are encouraged to provide all available documentation or guidance related to buried infrastructure to ensure a safe and efficient installation process.

4.4 Subcontractors

Canyon Turf reserves the right to engage licensed and insured subcontractors to perform any portion of the Services, as deemed necessary to meet project requirements, timelines, or specialized tasks. All subcontractors utilized by Canyon Turf are carefully vetted and are required to meet the same professional, quality, safety, and insurance standards as Canyon Turf’s in-house team members. The use of subcontractors does not alter or diminish our commitment to delivering high-quality results, and Canyon Turf remains fully accountable for the performance, conduct, and workmanship of any subcontracted personnel under the terms of your agreement.

5. Warranty & Limitation of Liability

5.1 Product Warranty

Canyon Turf honors all applicable manufacturer warranties for artificial turf products used in the course of installation. These warranties are subject to the terms, conditions, and coverage limits set forth by the respective product manufacturers. In addition, Canyon Turf warrants the quality of its installation labor for a period of one (1) year from the date of project completion, unless a different warranty term is explicitly stated in writing and agreed upon by both parties. This labor warranty covers defects in workmanship under normal use and conditions. It does not extend to damage caused by misuse, acts of nature, unauthorized alterations, or failure to follow recommended maintenance guidelines. All warranty claims must be submitted in writing within the applicable warranty period to be considered valid.

5.2 Exclusions

Warranty does not apply to damage caused by:

• Improper use or misuse (e.g., burning, vandalism)
• Severe weather or natural disasters
• Negligent property maintenance
• Unauthorized repairs or modifications

5.3 Limitation of Liability

To the fullest extent permitted under the laws of the State of Colorado, Canyon Turf shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Site or Services. This includes, without limitation, claims for loss of profits, loss of business opportunity, loss of use, loss of data, personal injury, property damage, or any other economic or non-economic loss, whether arising in contract, tort (including negligence), strict liability, or otherwise—even if Canyon Turf has been advised of the possibility of such damages. This limitation of liability applies regardless of the failure of essential purpose of any limited remedy and is a fundamental element of the basis of the bargain between the parties.

6. Payments, Cancellations & Refunds

6.1 Deposits and Payment Terms

To initiate and schedule work, a non-refundable deposit—customarily sixty percent (60%) of the total contract price—is due upon execution of the service agreement. Said deposit shall be immediately applied toward the procurement of project-specific materials, including but not limited to synthetic turf, aggregate, and other hardscaping components. These materials are custom-ordered and require commercial freight handling, which incurs substantial and non-recoverable logistical expenses. The remaining forty percent (40%) balance shall be payable upon substantial completion of the work, unless alternative terms are expressly stated in a written amendment to this agreement. If payment of the remaining balance is not received within forty-eight (48) hours following completion, a late fee equal to fifteen percent (15%) of the outstanding amount will be assessed. If the outstanding balance remains unpaid for a period exceeding fourteen (14) calendar days, Canyon Turf LLC reserves the right, at its sole discretion, to reclaim the synthetic turf materials installed at the property. Client hereby grants Canyon Turf LLC and its agents or subcontractors full and irrevocable access rights to the subject property for the purpose of removing such materials without further notice. The client further agrees to hold Canyon Turf LLC harmless for any non-negligent damages incurred during such removal.

6.2 Financing

Financing options for eligible projects are available through independent third-party providers and are subject to credit approval based on the lender’s criteria. All financing arrangements are entered into directly between the client and the respective financing company and are governed exclusively by that lender’s terms, conditions, interest rates, and repayment obligations. Canyon Turf does not originate financing, has no influence over approval decisions, and is not responsible for any terms, conditions, or actions of third-party financing institutions. Clients are encouraged to carefully review all financing documentation and consult with the lender directly regarding any questions or concerns prior to entering into a financing agreement.

6.3 Cancellations and Refund Policy

Canyon Turf maintains a strict no-refund policy. Once a contract is signed and a deposit is received, the project is considered confirmed and binding. Materials are ordered within 24 hours or less of payment, and include freight shipments from manufacturers and aggregate vendors. These items are heavy, customized, and expensive to handle and return. If a project is canceled before work begins, materials will be returned (if possible), but all shipping fees—both to and from the manufacturer—as well as restocking fees (typically 30% of the total material cost) will be charged to your account. These charges are deducted from the deposit, and any remaining amount is retained to cover administrative processing and coordination losses. If you cancel a project after work has begun, this constitutes a breach of contract. In such cases, the remaining 40% project balance becomes immediately due and must be paid within 48 business hours. Failure to do so will result in legal action or arbitration in accordance with Colorado state law and the terms of the signed agreement. We regret the firmness of this policy, but due to the high costs and logistics associated with this industry, we are unable to absorb losses caused by cancellations or contract violations on the client’s part.

7. Dispute Resolution

7.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to any principles relating to conflicts of law. By using the Site or Services, you agree that any legal action, claim, or dispute arising out of or relating to these Terms shall be filed and maintained exclusively in the state or federal courts located within the State of Colorado, and you hereby consent to the personal jurisdiction of such courts for that purpose.

7.2 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services—including but not limited to their interpretation, breach, termination, or validity—shall be resolved through final and binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration proceedings shall be conducted in Denver County, Colorado, and shall be administered by a mutually agreed-upon arbitrator qualified under AAA guidelines. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Both parties agree to waive any right to a jury trial or to participate in a class action and acknowledge that arbitration is the exclusive means of resolving such disputes, except as otherwise required by applicable Colorado law.

7.3 Small Claims Exception

Notwithstanding the arbitration provision above, either party retains the right to bring an individual action in a small claims court located in the State of Colorado, provided the dispute falls within the jurisdictional limits and subject matter eligibility of that court. This option is available as an alternative forum for resolving qualifying claims on an individual basis and does not affect the enforceability of the arbitration agreement for all other disputes.

8. Privacy

Please review our Privacy Policy carefully to understand how we collect, store, use, and protect personal information obtained through your interaction with the Site and related Services. This includes, but is not limited to, information provided during account registration, form submissions, and usage of any platform features. By accessing or using the Site or any of its Services, you acknowledge and agree to the terms outlined in our Privacy Policy, and provide your consent to the collection, processing, and storage of your personal data in accordance with applicable laws and regulations.

9. Modifications to Terms

We reserve the right to update, modify, or revise these Terms at any time, at our sole discretion, without prior notice. Any such changes will become effective immediately upon being posted on our Site. It is your responsibility to review the Terms periodically to stay informed of any updates. Continued access to or use of the Site or Services after any modifications have been posted shall constitute your full acceptance of the revised Terms. If you do not agree to the amended Terms, you must discontinue use of the Site and Services immediately.

10. Termination

We may, in accordance with applicable laws of the State of Colorado, terminate or suspend your access to the Site or Services at any time, with or without prior notice, if you are found to be in violation of any provision of these Terms, or if you engage in conduct that is unlawful, fraudulent, abusive, harmful to others, or otherwise detrimental to the integrity or operation of the Site or Services. Such termination or suspension may be exercised at our sole discretion and may include the immediate removal of access credentials, user content, and associated data. Any such action shall be without liability to you or any third party, and shall be consistent with our rights under Colorado law.

11. Contact Information